Website Legal Policies Package for Tending the Stone
Effective Date: May 10, 2026
- Privacy Policy
Introduction
Welcome to Tending the Stone (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide when using our website and services.
By using our website or services, you agree to the practices outlined below.
Information We Collect
We may collect:
- Name
- Email address
- Phone number
- Billing information
- Cemetery and gravesite location details
- Order information
- Uploaded photos or memorial requests
- Website usage data
- IP address and browser information
Payments may be processed through third-party providers such as:
We do not store complete payment card information on our servers.
How We Use Information
We use collected information to:
- Process orders and subscriptions
- Deliver memorial services
- Send service confirmations and updates
- Provide photographic completion confirmations
- Improve our website and customer experience
- Send marketing communications (if opted in)
- Comply with legal obligations
Photo Confirmation Policy
Customers may receive private photo confirmations after service completion.
We will not publicly share identifiable gravesite photographs without customer consent.
Cookies & Tracking
Our website may use cookies and analytics technologies to:
- Improve website functionality
- Analyze visitor behavior
- Support advertising campaigns
- Remember user preferences
You may disable cookies through your browser settings.
Sharing Information
We do not sell personal information.
We may share information with trusted service providers necessary for operating our business, including:
- Payment processors
- Website hosting companies
- Marketing platforms
- Customer communication systems
Data Security
We implement reasonable safeguards to protect your information, though no electronic transmission is guaranteed completely secure.
Your Rights
You may request:
- Access to your information
- Corrections to inaccurate information
- Deletion of personal data
- Removal from marketing communications
Contact us using the information listed below.
Contact Information
Tending the Stone
Owensboro, Kentucky
Email: [Insert Business Email]
Phone: [Insert Business Phone Number]
- Terms & Conditions
Acceptance of Terms
By using Tending the Stone, you agree to these Terms & Conditions.
If you do not agree, please do not use our website or services.
Services Provided
Tending the Stone provides gravesite decoration, gravesite cleaning, memorial care plans, and related memorial services.
Service availability may vary based on weather, cemetery regulations, holidays, and scheduling conditions.
Customer Responsibilities
Customers are responsible for:
- Providing accurate gravesite location information
- Obtaining any required cemetery permissions
- Verifying spelling and customization requests
- Providing safe access to gravesites
We are not responsible for delays caused by inaccurate information.
Cemetery Restrictions
Certain cemeteries may restrict:
- Floral arrangements
- Seasonal decorations
- Placement dates
- Removal timing
Tending the Stone is not responsible for items removed or discarded by cemetery personnel due to cemetery policies.
Intellectual Property
All website content, branding, logos, graphics, text, and images are property of Tending the Stone and may not be copied or reproduced without written permission.
Limitation of Liability
To the fullest extent permitted by law, Tending the Stone shall not be liable for:
- Indirect damages
- Cemetery-related losses
- Weather-related damage
- Acts of vandalism
- Delays beyond our control
Our liability is limited to the amount paid for services.
Changes to Terms
We reserve the right to update these terms at any time.
Continued use of the website constitutes acceptance of revised terms.
- Refund & Cancellation Policy
One-Time Services
Because memorial products are customized and scheduled for placement, refunds may be limited once work has begun or materials have been ordered.
Subscription Plans
Annual care plans may be canceled at any time.
If canceled:
- Services already performed are non-refundable
- Partial refunds may be issued at our discretion for unused services
- Refunds may be reduced for custom materials already purchased
Weather Delays
Services may occasionally be delayed due to:
- Severe weather
- Cemetery access restrictions
- Holidays
- Safety concerns
When delays occur, services will be rescheduled as soon as reasonably possible.
Dissatisfaction Resolution
If you are dissatisfied with a service, please contact us within 7 days of service completion so we may attempt to resolve the issue.
- SMS/Text Messaging Policy
Consent to Receive Messages
By providing your mobile phone number, you consent to receive text messages from Tending the Stone related to:
- Appointment confirmations
- Service updates
- Delivery notifications
- Customer support
- Promotional offers (if opted in)
Message Frequency
Message frequency may vary depending on services requested and customer communication preferences.
Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
to any message.
After opting out, you may still receive essential service-related communications when necessary.
Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier plan.
SMS Data Privacy
We do not sell or share mobile numbers with third parties for independent marketing purposes.
- Cookie Policy
Use of Cookies
Our website may use cookies and similar technologies to:
- Improve user experience
- Analyze website traffic
- Remember preferences
- Support advertising campaigns
Third-Party Analytics
We may use services such as:
to better understand website performance and advertising effectiveness.
Managing Cookies
Users may disable cookies through browser settings.
Some website functionality may be limited if cookies are disabled.